Technical Consulting Engineer - OPTICAL

Job Description

What youll DoRole & Responsibilities
• Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.
• Effectively solves problems both alone and as part of a team, depending on the nature of the incident.
• Connects directly with Cisco customers and builds effective working relationships while solving their issues.
• Handles customer expectations and always strives to leave the customers feeling valued and overall positive about Cisco.
• Provide technical support to partners and/or customers for Cisco technologies, products, and/or solutions.
• Will typically be responsible for resolving moderately to highly complex technical problems, depending on the customers need.
• Will simulate technical problems in lab environment.
• Will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
• Provide internal and/or external technical presentations (cross-training).
• Call out some specific problems to the responsible Business Units for product improvement.
• Work closely with colleagues to achieve common goals.
• Will strive to technical excellence and expertise.
Who Youll Work With Cisco CX mission is to accelerate customer success through innovative Services and world-class people, partners, processes and tools. Services led interactions are a key differentiator to improve the value of Cisco to customers and partners.Cisco seeks a Technical Consulting Engineer with expertise on Cisco s products and solutions to join Cisco s Solution Support team. You will be working closely with extended regional teams to deliver Business critical services to high value customers. In this role, you will be responsible for resolving issues with Cisco products and will gain insight on the detailed functionality of Cisco products and customers with all distributed elements of the service chain. The ideal candidate demonstrates a proficiency and appetite to resolve customer issues and for learning new technologies, evidenced by the ability to expand upon core technical knowledge on Cisco products and technologies. This is a superb opportunity for someone with persistence and an insightful view to become technically experts and advance their career contributing to customers while working with an industry leader in networking technology. Who You Are
• Hands on experience in installing, configuring and solving Optical products with specific focus on OTN, SONET, SDH, TDM, DWDM and CWDM, EoSDH protocols and standards.
• Ability to solve complex problems involving multiple Service Providers as well as providing root cause analysis.
• Experience in solving problems Metro DWDM, OLA, OADM, Multi-degrees and RAMAN amplified systems.
• In depth understanding of Optical transmission power levels, OSNR and the effects fiber impairments such as PMD and Chromatic dispersion.
• Be able to use results from various test equipment, e.g. OSA, Optical power meters. Deployment standards and implementation/ PM methodologies
• Experience in fixing Metro Core
• Understanding of SONET and SDH frame structure including timing and multiplexing. Circuit management and migration, alarm propagation and troubleshooting, Packet over SONET and Ethernet shared packet ring.
• Hands on IOS-XR is desired but not mandatory.
• Experience in fixing IP networks for Optical Management
• CCIE-SP (Desired)
Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us!,

Keyskills :
business unitstechnical supporttest equipmentcustomer support