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Technical Consulting Engineer (TAC)

5.00 to 10.00 Years   Bangalore   10 Dec, 2022
Cisco Systems, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    What You ll DoCisco Support Services ( TAC) is seeking a LAN Switching Technical Consulting Engineer (TCE) for a position with the following responsibilities:
    • Should be able to solve TAC cases with no or minimum guidance
    • Skilled to handle complex and critical customer call
    • Ability to analyse, configure and solve problems in large networks
    • Engage and collaborate with multiple stakeholders to resolve customer issues
    • Provides consultation to independently tackle complex product and network problems
    • Effectively utilizes complex lab setups to replicate customer reported issues
    • Submit complete and correct defect reports when deemed fit
    Who You ll Work WithCX is a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.The Switching TAC team works on complex issues with some of Ciscos top customers. Its an opportunity to master the latest technology and products, while working with a technical team with varied strengths. Grow your skills in a dynamic environment and join some of the industrys brightest minds in deploying and supporting todays most advanced Internet technologies.Who You Are
    • Should have strong knowledge in Cisco LAN Switching technologies like STP, RSTP, VTP, VSS, MSTP, LACP, VLAN
    • Good to have platform level knowledge in 6500, 6800, 4500, 3850, 9000
    • Excellent in communications ( verbal and written) and customer handling skills
    • Commit to continuous learning, results orientation and teamwork
    • Good troubleshooting approach and crisis management skills
    #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.We embrace digital, and help our customers implement change in their digital businesses. Some may think we re old (36 years strong) and only about hardware, but we re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you can t put us in a box!But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair Don t care. Tattoos Show off your ink. Like polka dots That s cool. Pop culture geek Many of us are. Passion for technology and world changing Be you, with us!,

Keyskills :
pop culturelan switchingsupport servicescustomer handlingcrisis managementfinancial resultsdigital transformationlanstpvsstacpopvtpmstprstplacpstepscrisisguides

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