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Technical Leader ( Wireless TAC ) | LAN / WAN / Routing / IOS XE / IOS XR |

10.00 to 12.00 Years   Bangalore   17 Apr, 2023
Cisco Systems, Inc
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • As a Technical Leader in the CX Center support services, the primary responsibilities include supporting LAN switching in the following areas
      • Customer problem resolution: Active participation in customer escalations RRR, CAP cases. Assist the team to tackle sophisticated network issues
      • Talent development: Mentor and coach engineers to develop into SME and future technical leaders
      • Content development: IC digitization, content creation videos, articles
      • Drive innovation and automation across TAC processes, tools,
      • Extensive engagement and building a positive relationship with Engineering for ongoing product issues, CER, EFT etc.
      Who You Are
      • Strong exposure to Large Enterprise network environment on next gen routing
      • Expertise in LAN, WAN technologies
      • Network Operating System experience, preferably IOS or IOS-XE/ IOX-XR
      • Exposure to product life cycle and tools
      • Customer experience: Reproduction and debugging of customer issues, handling of field queries
      • Ability to work with a multi-functional and geographically team with varied strengths is encouraged.
      • Experience in Linux, CPU architectures, virtualization and Linux device drivers would be a plus
      • Tackle problems creatively and multi-task in a fast-paced and constantly evolving environment.
      • Programming experience in C, TCL, Python, Linux, Cisco IOS is desirable
      • Experience with standardization such as working in IETF
      Education & Experience
      • Minimum 10-12 years experience supporting enterprise networks and/or large data center environment
      • Experience in a NOC, TAC environment
      • Prior experience in implementation and configuration of layer2/layer3 routing and switching on Cisco IOS or Data Center products.
      • Experience installing, configuring, and maintaining all manners of network hardware, cabling and associated peripherals including Switches, Routers, Firewalls, Proxies, Traffic Managers and other network appliances.
      • Hands on, proven experience in one or more of the following technologies: Cisco, HP, Aruba, Brocade, Checkpoint, Palo Alto, Bluecoat, Infoblox, Solarwinds, F5
      • B.E/B.Tech/M.Tech
      • CCDE preferable, CCIE is a requirement
      Soft-skills
      • Demonstrate Leadership skills
      • Good analytical and troubleshooting skills
      • Excellent verbal and written communication skills.
      • Effective business writing
      • Good Customer handling skills.
    ,

Keyskills :
javaenvironmentsql serversqlcisco ioslife cycle

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