Technical Specialist kdayj_7148

Job Description

Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work. The team youll be part of Our Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN). Purpose The purpose of the above job is to provide end to end R&D engineering support solutions for the NOKIA Small Cells, Flexi Zone, Airscale Indoor Radio & 5G products suite. Description for the role
• In this role you will be responsible for providing end to end engineering solutions for the Nokia Small Cells, Flexi Zone, Airscale Indoor radio & 5G networks for all commercial customers and trials performing initial triage and debugging.
• The ideal candidate should possess excellent end to end telecom, 3G, 4G, 5G knowledge and an extensive Telecom development/test/system engineering/Support background.
• Provide Technical Support for the customer s network in a professional and efficient way to ensure a long-term business relation and satisfaction.
Key Responsibilities Area
• Recreate the issues in the lab environment to provide development with the correct analysis to debug the issue
• Able to prepare test environments, including monitoring equipment to find the root cause of customer issues
• Provide Level 3 outage support where you will be working against the clock in front of the customer to resolve the outage
• Attend internal calls with development / test to discuss issues and provide feedback
• Work with Systems Engineers to understand requirements to address issues and to provide improvements
• Ensure the technical integrity of the end to end Small Cells / 5G network.
• Resolve customer trouble tickets within quality guidelines
Person Specification KNOWLEDGE, SKILLS AND ABILITIES
• Bachelor s degree in engineering, in Electronics, Telecommunication, Computer Science, Information Technologies
• More than 3 years telecommunications experience (2G, GSM, SS7, 3G, UMTS, WCDMA, 4G, LTE, 5G, IoT, NB-IoT, Femto, Small Cells)
• Preferred experience in Small Cells radio Telecom networks experience
• Strong development or test or system engineering experience
• Good Understanding of End to End 3G/LTE / 5G Telecom network & protocol stacks
• Excellent knowledge of 3GPP specifications & E2E call flows
• Strong KPI analysis and debug experience
• Knowledge on Tools like Wireshark, Cell Traces, TCPDump, Core dump, UE log
• Knowledge on Linux / Unix OS, scripts, network topology, trend analysis, pattern finding is highly desirable
• Ability to breakdown a technical issue and explain it clearly to the customer
• Desired knowledge in data network technologies such as TCP/IP, IPv4, IPv6, xDSL, WIFI, Telecom
• Desired Knowledge in IP routing protocols such as OSPF, BGP, LDP and MPLS (RSVP/LDP) protocols
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by lawWe are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
windowstroubleshootingenvironmentslacustomer relationsip routingroot causedata networkkpi analysismusic makingtrend analysisaccess networkscomputer science