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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
18229 Technical Support Analyst II (Open Date: 6 Oct, 2020)Position Type:Full timeLocation(s):IN.Bangalore.Office1Position Details:Position Summary:Provides 2nd level technical support of CSG products to post production customers by resolving technical issues with customers and meeting SLA requirements. Responsible for customer ticket management, customer escalations and customer reporting; May implement additional customer services to generate additional revenue.
Keyskills :
active directorypost productionsystem sizingsap bolive productiontechnical supportcomputer scienceoracle sqltroubleshootingperformance testingslacustomer relationsprocess improvementcost models