Technical Support Engineer

Job Description

Search Jobs Job DescriptionAt VMware, our people transform the impossible into the essential. We challenge the status quo by inventing better ways of doing things. Our culture is one of the possibilities. Where everyone is empowered to achieve success on their own terms. And together, we are shaping the future of business in a digital world.We dare to reach our goals in a collaborative, thriving environment with shared values. The acronym EPIC2 (Execution, Passion, Integrity, Customers and Community) represents the hallmark of our VMware culture, and what we stand for as individuals and as a community.We believe in building a highly collaborative team that thrives on resolving complex issues. Our mission statement is be the world s most proactive, customer-obsessed team, delivering an unrivaled, end-to-end experience. From the first day, you can expect to be included in multiple opportunities to share your experience and knowledge of both technology and customer management.VMware Cloud Management Platform delivers the most complete solution for managing a heterogeneous, hybrid cloud. This is a chance to position yourself at the heart of this sector with the industry leader in this field.As a CMBU Technical Support Engineer, you will need to be passionate about providing an excellent support experience. We are looking for engineers who are motivated self-starter and self-learner, be someone who embraces challenges, technical background with Linux, windows server, networking, Storage, MSSQL /Oracle.Designation: Technical Support EngineerResponsibilities

• Resolve customer s issues via the telephone, email or Webex session
• Reproducing issues in-house and responding back in a timely manner.
• Regular follow-ups with customers with recommendations, updates and action plans.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledgebase articles to capture new learning s for reuse throughout the organization.
• Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
• Focus on an area of technical specialization and attend technical training,
• Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
• Flexible to shift timings that encompasses rotation, this may include evenings, weekends and holidays
• Passionate to self-develop and learn the latest product versions of Cloud Management

Requirements

• Extensive administration and support experience with all of Windows server operating systems, and workstation operating systems in large enterprise environments (thousands of systems).
• Experience with basic SQL and Postgres database management and querying for troubleshooting purposes.
• Familiarity with various Hypervisors (vSphere, Hyper-V, Citrix XenServer, KVM, etc.).
• Familiarity with Cloud concepts and technologies (vCloud Director, Amazon, OpenStack, etc.).
• Familiarity with Cloud orchestration tools a plus (Chef, Puppet, vCenter Orchestrator, etc.).
• Scripting experience a plus (Javascript, PowerShell, VB, Bash, etc.).
• OS Provisioning experience a plus (SCCM, WIM, KickStart, etc.).
• Familiarity with a variety of enterprise management tools and software.
• Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
• Familiarity with software configuration management tools eg: saltstack, chef, puppet, ansible

Preferred Skillset **Added Advantage**

• Scripting JavaScript/Perl
• CCNA / VCAP / RHCE

Education / Background:

• Bachelor s Degree in Computer Science or equivalent experience.
• 3 years of relevant work experience. VCP, MCSE, MCDBA, and/or various UNIX certifications are a plus.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs ,

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