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Technical Support Engineer

2.00 to 6.00 Years   Bangalore   18 Mar, 2022
Trifacta
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System AdministrationGeneral / Other Software
EmploymentTypeFull-time

Job Description

    We are hiring for Application Support/ Tech Support Engineer for our team in Bangalore.

    Responsibilities:

    • Troubleshoot incoming customer problems via email, phone or WebEx
    • Work with existing global teams and developers to provide resolution to customer issues.
    • Research and respond to customer requests and provide detailed explanations to address questions and concerns from the worlds largest Big Data implementations
    • Support the release process of new versions of Trifacta products.
    • Willingness to work hours as needed in order to support our customers.
    • This position may requires participation in an off-hours On-Call Rotation.
    • Create and share knowledge with other engineers and develop customer solutions efficiently

    Requirements:

    • Self-starter with the ability to work within a fantastic global team
    • B. Tech degree in Computer Science or equivalent work experience
    • Minimum 2 years experience as Application Engineer, Support Engineer
    • Accurate and logical problem solving techniques, strong communication skills, and the ability to work in a team environment under pressure.
    • Solid understanding of Relational Database Concepts
    • Advanced User level knowledge UNIX/Linux
    • Knowledge of the Big Data ecosystem, or experience with Big Data vendors like Cloudera, Horton works, Google Cloud Platform or Amazon EMR is a big plus
    • Ability to quickly assimilate complex problems and develop a resolution strategy.
    • Team player with a customer-focused attitude who enjoys working in a fast paced environment
    ,

Keyskills :
emrgcpgoogle cloud platformcommunication skillsglobal teamstroubleshootingstrong communication skillsbig datatechnical supportproblem solvinglannetworkingproject administrationsaaslinuxoperating systemsapplication supportbehavioral traini

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