skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

TECHNICAL SUPPORT ENGINEER

5.00 to 10.00 Years   Bangalore   04 Jan, 2023
V4U HR SOLUTIONSCOM
Job LocationBangalore
EducationNot Mentioned
SalaryRs 14 - 18 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaNetworking
EmploymentTypeFull-time

Job Description

    Serve as primary contact to dedicated customer accounts Provide exceptional technical support and services effectively to customers and partners. (WebEx, phone, email, on-site visits) to provide support for Eracent products installed at customer sites, including technical support, training, and project management Work with the 2nd Tier team and development staff to resolve issues as needed Provide sales and development staff with customer feedback Maintain customer data (i.e., contact information, server configurations) Perform regular follow-up contact with customers Diagnose, troubleshoot, and resolve escalated, complex, or business-affecting customer issues within the service level target Build strong relationships with customers by understanding workflows and business needs. Handling all incidents with a sense of urgency and professionAbility to work after-hours support when necessary.Customer support/troubleshooting experience in technical/computer environment Computer experience server and desktop operating systems, SQL Server, IIS, Unix/Linux, Mac, and networking protocols Proactively manage and respond to customer questions, issues, and input accurately Organized, meticulous, self-motivated, and excellent written and oral communication and phone skills. Excellent follow-up of issues from inception through resolution Works well in a dynamic environment, adaptable to shifting priorities, works effectively in a fast-paced environment, handles pressured situations, and responds aptly. Ensure outstanding end-to-end client support experience by proficiently managing incidents and actively communicating their status to clients and management throughout the event

Keyskills :
itammacoral communicationsql serversam solutions

APPLY NOW

TECHNICAL SUPPORT ENGINEER Related Jobs

© 2020 Skillindia All Rights Reserved