Technical Support Engineer Level 2 - Storage & Networking Technology

Job Description

The VMware Global Support Services (GSS) team supports over 250,000 companies running VMware in over 100 different countries. GSS provides time-zone optimized coverage throughout five support centers globally. The GSS team supports the entire suite of VMware products for global customers and partners and participates in developing new products and new versions of current products. GSS team members also participate in product delivery strategy, product documentation, discussion forums with customers, and expert documents publishing. A commitment to excellence and customer advocacy pervades the GSS team, and the work environment fosters intellectual stimulation through exchanges with internal and external customers. The VMware GSS team members are the best of the best supporting business-critical applications in a virtual infrastructure.Required SkillsetMin : 5- 6 years of Technical Support Experience only.Networking domain knowledge including TCP/IP protocols Experience resolving system crashes and hardware related issues Understanding of Storage Hardware Architecture (Partitioning / RAID) Excellent knowledge of Operating Systems including (Windows 2012, 2008, Windows 8 / Linux, UNIX) Experience in providing Linux/UNIX and Windows technical support to customers Experience Troubleshooting 3rd party application integration Experience trouble-shooting / administrating SAN environments (Fiber Channel or iSCSI) Working knowledge of backup software (EMC Networker, VERITAS, NetBackup, Tivoli Storage Manager, Backup Exec) Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situationsHighly Preferred Skillset Experience with Microsoft Cluster Services (MSCS) Experience with File System Architecture (FAT, EXT2/3, UFS) Experience with Windows and Linux Networking and performance troubleshooting Excellent understanding of Network Attached Storage (NAS) including protocols (CIFS, NFS, SMB)Equal Employment Opportunity StatementVMware is an Equal Opportunity Employer committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, HIV status, family medical history or genetic information, family or parental status including pregnancy, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics.VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law. Search Jobs ,

Keyskills :
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