Technical Support Engineer-Storage

Job Description

Technical Support EngineerAt Dell Technologies, world-class service doesn t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there s an issue with a customer s product, we ll analyze it, identify the cause, recommend a solution and document the problem.Join us as a Technical Support engineer (VMAX support) on our Enterprise Technical support team in Bangalore to do the best work of your career and make a profound social impact.What you ll achieveAs part of our Technical Support team you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.You will:
• Supporting Dell technologies VMAX product for Dell Technologies customers across Globe, Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.
• Primary responsibilities include remote technical support for SAN products such as Brocade, Cisco switches that use Fiber channel connections.
• Day to day activities include VMAX break-fix issues, analyzing configuration issues, coordinating with engineering, collaborating with other product support teams
• Provide timely and consistent resolution to customer issues, maintaining a positive experience and Report any customer impact anomalies in a time manner
• Collaborate within and outside of the group for joint approach and Maintain consistent availability on required business channels
Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:Essential Requirements:
• Minimum 2-5 years of relevant experience background with Bachelor s degree
• Troubleshooting Experience on SAN, NAS products and virtualization background and Knowledge on host operating systems like Solaris, HP-Unix, AIX and windows
• Knowledge on replication technologies and Ability to make effective decisions dealing with product and customer issues
• Exhibit a positive attitude towards customers, other employees and be a great team player and Excellent oral & written communication skills
• Should be willing to work in shifts (24/7 environment)
Desirable Requirements:
• Hands on experience on VMAX product preferred
Here s our story; now tell us yoursDell Technologies is a unique family of businesses building a brighter digital tomorrow. Our organization is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning by creating industry-leading products, infrastructure solutions and services. Join us and become a part of what s next in technology, starting today.You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.Closing date: 15 April 2022Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.,

Keyskills :
technical supportproduct supportbonus programsoperating systemseuropean works councilstroubleshootingcisco switchesnetworkinglan