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Technical Support KTP Cloud

3.00 to 4.00 Years   Bangalore   18 Mar, 2022
Finastra
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    What will you contribute Reporting to the CS Manager of the solution, the Technical Analyst will monitor interfaces, implement new features, manage client expectation in relation to the Cloud but also work to standardize the user experience of the Cloud solution across all concerned functions (presales, support and consulting)Responsibilities & Deliverables:Your deliverables as a Technical Analyst will include, but are not limited to, the following: 1 Daily business Monitor all automated tasks and manage the client communication in case of an issue Coordinate across the organization the investigations to fix the issue Participate in upgrades and commitments taken as part of the Cloud services (SOC1 certification, yearly DRP exercise ) Investigate technical and functional defects and propose adequate solutions in conjunction with the Cloud Build a survey template to identify the level of satisfaction of the Client in our Cloud and drive the improvement of the KPI(s)2 - Projects Implement new features as specified by the client Participate/Lead/Coordinate the architecture design of the solution in the cloud Analyze and realize the standardization of the solution for the benefit of the client and all internal stakeholders Insure the right level of documentation and knowledge transfer across the practice Work closely with SaaS team for all changes that could occur on the infrastructureRequired Experience:A degree in computer science or equivalent work experience Oracle, interfaces, infrastructure technical knowledge Knowledge of KTP is a plus Strong client focus and impeccable professional integrity Good spoken and written English Effective interpersonal communication skills and transparency Ability to work in a team environment Knowledge of software development life cycles is a plus ************************************************************************************************************* The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions. If you need assistance or an accommodation due to disability please contact your recruitment partner. ************************************************************************************************************* ,

Keyskills :
client focususer experiencecomputer sciencetechnical analysisknowledge transfersoftware developmentcommunication skillsarchitectural design

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