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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Network / System Administration,General / Other Software |
EmploymentType | Full-time |
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The Technical Support Manager is responsible for managing the day to day customer service activities of the frontline support centre team to ensure a great service experience. Managing staff and budgets, facilitating employee skills development, acting as a point of escalation, motivating and making duty assignments are included in this job s responsibilities. This role will also require cross-functional consultation with a variety of internal departments in order to ensure that any customer issue is resolved fully and quickly, and where needed process changes are made to prevent further issues from arising.
KEY RESPONSIBILITIES :Keyskills :
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