Technical Support Specialist

Job Description

Greetings from Itron!Itron is an American technology company that offers products and services on energy and water resource management. Its headquarters is in Liberty Lake, Washington, United States. Its products and services include technology solutions related to smart grid, smart gas and smart water that measure and analyze electricity, gas and water consumption. Its products include electricity, gas, water and thermal energy measurement devices and control technology; communications systems; software; as well as managed and consulting services. Itron has over 8,000 customers in more than 100 countries. We have an exciting role for Technical Support Specialist with Itron, Bangalore for which JD is as follows: Note:- This role would require the candidate to work in rotational shifts, so please apply only if you are comfortable with working in shifts. Experience: 4 7 years Qualification: ME/M.Tech, BE/B.Tech in EEE/ECE/CSE, BCA, MCA What will your job look like
• You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
• Able to support customer on omni-channel Chat, Phone and Email.
• Flexible to work in shifts based on customer need.
SKILLS REQUIRED:
• Good and intermediate knowledge and hands-on skills on WINDOWS / LINUX Operating system and .NET application product support.
• Good knowledge on Problem solving and incident management process along with ITIL knowledge.
• Good knowledge of SQL server and Oracle databases is a must.
• Extensive debugging and troubleshooting skills on C# based applications.
• Troubleshooting and debugging skills for multithreaded and multi core/CPU software environment
• Knowledge on Utility domain with working experience of Head End System (HES), Meter Data Management System (MDMS) and analytics will be a good addition.
• Understanding basic electrical concepts
• Basic understanding of network monitoring concepts and management tools. Experience of network tools and protocols.
• Exposure to scripting basics. Experience in Perl and Bash.
• Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
• Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed.
• Work in collaboration with multiple teams to expedite the resolution and provide timely updates.
• Experience with object-oriented and asynchronous programming patterns & understanding of MVC design patterns and frameworks.
• Good understanding of PL/SQL and be able to troubleshoot and fix various procedure and package level issues will be handy.
• Basic networking concepts and understanding of different OSI layers.
• Knowledge of various HTTP headers, cookies, web APIs, web servers like IIS, SSL and various protocols.
• Experience on AZURE is desirable and Experience working in an agile environment.
• Good understanding of XML, JSON and RESTful and SOAP API s.
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like .Net / SQL / IIS /Message Queues/ Restful services.
The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.Itron is proud to be an Equal Opportunity, Affirmative Action Employer . If you require an accommodation to apply, please contact a recruiting representative at 1-hidden_mobile or email hidden_email enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com .,

Keyskills :
technical supporttroubleshootingcomputer hardwaredispatchmailmeter data managementit service managementsql serversmart gridroot cause