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Technical Voice Support

1.00 to 3.00 Years   Bangalore   27 Jun, 2022
CSC India Pvt Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    ROLE: Technical Support Engineer L1 Profile:
    • Troubleshooting Hardware / Networking/OS related queries of our global customers Over the Phone which involves working in different time zones
    • Take calls from Global customers and initiate the right response to them, positively and professionally
    • Provide remote solutions to problems, probe problems, and explain the solution in such a way that non-technical users understand
    • Willing to work in night shifts; Excellent written & spoken communication skills
    Responsibilities
    • Answer contacts promptly and professionally
    • Log/Validate all contacts Call Handling Database
    • Resolve a high percentage of customer problems using the relevant tools and systems
    • Manage end to end all calls logged, providing regular updates to customers on-call status
    • Complete follow-on actions as appropriate
    • Invoke Escalation Procedures within defined time frames
    • Adhere to Policies & Procedures
    • Work to achieve individual and team goals
    • Protect confidential and sensitive information and materials
    • Observe strict compliance to licensing, copyright, and trademark legislation
    • Accomplish other duties as required
    • High Technical skillsets & Hands-on technical support experience
    • Ability to manage commitments to customers, managers, etc.
    • Work for Rotational Shifts including Night Shifts.
    Requirements
    • Bachelors Degree in any stream.
    • Good communication skills
    • 1 to 3 years of experience in Technical Voice Porcess
    • Comfortable to work in rotational shifts including night shifts.
    Industry: BPO / Call Centre Functional Area: IT & Information Security Role Category: IT SupportRole: IT Support - OtherEmployment Type: Full Time, Permanent ,

Keyskills :
information securitytechnical supportit supporthandson technical

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