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Technical Writer I

0.00 to 2.00 Years   Bangalore   06 Oct, 2021
Forcepoint LLC
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Overview Forcepoint is the leading user and data protection cybersecurity company, entrusted to safeguard organizations while driving digital transformation and growth. Our solutions adapt in real-time to how people interact with data, providing secure access while enabling employees to create value.Forcepoint is seeking Technical Writers to join our global User Assistance Team. Our Technical Writers plan, organize, write, and maintain a variety of informative and compelling content (e.g., end-user manuals, administrator manuals, online help, installation guides, release notes, knowledge articles, in-product tutorials, and videos) related to a diverse portfolio of Forcepoint cybersecurity solutions. We deliver our content in multiple publication formats: as stand-alone documents, online in our customer portal, and embedded in our products.Key Performance Areas

  • Build a close collaborative relationship and confidently engage with product management, product enablement, product development, and QA teams to quickly build in-depth knowledge of Forcepoint products and solutions.
  • Research, develop, and write content for highly complex cybersecurity products which include administration manuals, user documentation, online-help systems, KB articles, installation guides, product tutorials, and videos.
  • Interview engineers, developers, and other technical experts to become familiar with the product technology and development methods.
  • Use products hands on, as necessary, to exercise product features and functionality in virtual lab environments.
  • Author, edit, and publish a wide variety of technical materials that convey the vision and use cases of product and service capabilities.
  • Contribute to standards, conventions, processes, and doc tools efforts as required.
  • Working in an agile/scrum development environment, ensure deliverables are produced to plan by delivery train or release - and are high quality, and are effective for the intended audience, and follow brand, voice, and style guidelines.
Education BTech/MCA/MSc/BCA/B.Sc. preferably in Computer Science/IT or ECE/EE.Mandatory Skills
  • Excellent written English language skills.
  • Excellent team player, ability to adapt to a fast-paced work environment and flexible nature.
  • Strong time management skills and ability to juggle between multiple projects flexibly.
  • Demonstrate persistence, perseverance, and overcome obstacles; measure self against standard of excellence; take sound, calculated risk to accomplish goals.
  • Strong quality focus in the work delivery.
Desirable Skills
  • Knowledge of networking, security domains at least to a college curriculum level.
  • Ability to use Linux systems will be highly desirable.
  • Basic exposure to XML technologies (XML/XSLT/XSD), CSS, HTML.
  • Experience using documentation tools like Oxygen XML Author, any version control or content management tools SVN, Git etc. will be a plus.
  • Graphics skills in using screen capture tools, basic graphics editing etc.
  • Familiarity with using corporate writing style guides will be a plus.
Work Experience Content writing experience in the software industry between 0-2 years is desirable but not mandatory.Company Culture
  • Fast-paced work environment where things are changing dynamically in response to business needs.
  • Immense learning opportunity on new technologies in the data security domain.
  • Global team culture with opportunity to work with colleagues located in different geographies.
  • Excellent career growth opportunity.
  • Fun loving and supportive team culture where you will make friends while working on some of the most challenging projects and initiatives.
We are mission driven.We are passionate about our mission because our solutions protect businesses, critical infrastructures, and governments around the world.Find out more about Forcepoint s Mission, Vision, and Values at www.Forcepoint.com and follow us on Twitter at ForcepointSec. Find us on social at #forcepoint #forcepointculture #lifeatforcepoint to find out what its really like to work here from the team themselves.*Other dutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Applicants must have the right to work in the location to which you have applied.We are committed to hiring and retaining a diverse workforce, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.,

Keyskills :
english languagemanagement skillsuse casesrelease notesstyle guidestime managementversion controluser assistancescreen capturemicrosoft wordcontent managementcustomer relationsdocumentationonline helpgraphics editingdata securitycustomer p

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