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Transition Manager

8.00 to 13.00 Years   Bangalore   26 May, 2021
Epicenter Technologies Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryRs 8 - 18 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Greetings from Epicenter!Contact:- HR Karishma :- 8850396169Position: Transition ManagerJob Summary:

  • Reporting to the Operations Head, the transition manager is responsible for the delivery of the
  • defined SLAs, ensuring committed deliverables and services are delivered on schedule and at the
  • defined quality levels and operational issues are managed. The role requires highly effective handson management.
  • Key Roles and Responsibilities:
  • Efficient in project management - prepare project plan (both detailed & high level), volume
  • ramp plan, process transition, QA QC plan, communication plan, governance plan
  • Ability to foresee critical risks at Solution & Transition stage
  • Interact with client(s) and operation Managers on a regular basis
  • Work with operations head for approvals on hiring, pricing and contract terms specific to
  • operations and work with the training team for knowledge transfer and certification
  • Work with Quality team for QC plan, implementation of QC during transition stage
  • Works to tight timelines, competing priorities and rapidly changing requirements
  • Track and report on milestones for transitions (including budgets) and on consequences of
  • the transition against original business case
  • Have a role in designing and updating transition methodology and supporting tools,
  • including determining the appropriate program structure for each transition
  • Ability to handle multiple deliverables with quality and timelines
  • Understanding of contractual documents such as NDA, MSA, SOW, LOE etc and ability to
  • draft the documents in consultation with Legal, Risk & Compliance, IT Infra, Operations,
  • finance, and other teams
  • Ability to support RFI/RFP management, Solutions design & Transition execution.
Education Qualifications and Experience:
  • 8-10 years experience in US Mortgage industry (preferably Mortgage Origination) with at
  • least 2 years in a managerial role
  • Graduate with min.4+yrs in transition with an International BPO / ITeS Setup
  • Excellent Written & Verbal communication skills
  • Must be detailed oriented, organized, and work efficiently under pressure.
  • Excellent MS office skills- MS Word, Excel & PowerPoint Presentations.
  • Bachelors Degree (mandatory)
Thanks & Regards,Karishma SumraHuman resources

Keyskills :
business caseoperational headtransitionsapdeliveryautomationsolutions designus mortgageprocess transitionproject managementsowbehavioral traininginternational bpoknowledge transferms officecustomer relationsstatementswork

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