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Vedantu - Operations Excellence Manager

1.00 to 3.00 Years   Bangalore   27 May, 2023
Vedantu
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaCustomer Care Executive (Call Centre)
EmploymentTypeFull-time

Job Description

    Roles & Responsibilities:- Setup and run End to End PRE-Sales Operations for Vedantu Early Learning- Responsible for improving funnels and Expenses- Execute complex operations and solve problems persistently and at a lightning speed- Improve the efficiency of the system by suggesting and executing new solutions- Responsible for Demo experience, handling all escalations and Ensuring sufficient Supply of teachers- Coordinate with call centre, Teacher and cross functional teams.- Lead a two tier team of 2-3 TLs, approx 15+ ops executive and an external Call Centre to effectively manage and improve day to day operationsKey skills:- First principle problem solving, analytical skills, data-driven focused decision making- Good people management, team building, and program management skills- Stakeholder Management with business development, transformation, Design and internal operations teams- Strongly inclined to do high quality and impactful work in a dynamic and unstructured environmentBasic qualifications:- Degree from a Tier I college/university in India (IIT, BITS, NIT, etc.)- Experience of around 2-4 years, should have led a team in the past- Ability/Willingness to build and execute operational capabilities, processes, and systems- Good understanding of consumer experience and levers to improve it- Excellent communications and sound analytical skills,

Keyskills :
team buildingproblem solvinganalytical skillspeople managementprogram management

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