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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Key ResponsibilitiesMandate- Build, manage and scale world class last mile delivery operations capability for Company- Drive the organizational vision with respect to the last mile operations and provide strategic leadership.Operations Focus- Accountable for P&L, financial budgeting and cost control of Last Mile delivery operations pan India.- Accountable for planning, design, operationalization of new optimized delivery networks and delivery flexibility with the help of central teams.- Build a data driven feedback mechanism to ascertain the services levels of Delivery Hubs and Delivery Executives.- Define, track and improve on key SLAs pertaining to delivery and customer delight in terms of delivery service.- Implement efficient processes and standards, drive continuous improvement and operationalize business process innovation- Partner closely with the product and tech teams to guide the direction of our product offerings which ensures better visibility to key clients of performance vectors- Bring rigor to the last mile processes and SOPs to ensure we build consistency and reliability on a day to day basis and scalability in long termPeople Management- Strong team handling skill sets with an ownership orientation to develop team members and direct reports to perform & give 100%. The current size of team is 600+ executives which is expected to go up to a 1000+ in the next 2 - 3 quarters- Build structure and processes for seamless hiring, on-boarding and training of Delivery Executives.- Recruit, coach, mentor and retain the best talent.- Motivate the team for continuous performance improvement and excellence, create stretch goals and enable the team to beat them.Customer Focus- Create customized, enhanced delivery options for end customers- Develop a culture of customer service orientation in terms of package handling, field executive behavior and attitude towards the customerSkills / Competencies- Looking for a leader who is dynamic, an ambitious strategist and has a remarkable ability to scale up quickly.- You should have a proven track record of operations management and customer obsession in high growth companies from e-commerce/ supply chain solutions.- Deep understanding of logistics especially in a highly scalable set-up.- Understanding of Customer / Buyer Profiling, Categories, Demography of ecommerce users & deep understanding of the KPIs & KRA in Last Mile delivery, Marketplace Pickups, Escalation Handling.- You should come with an entrepreneurial mindset and should be able to thrive in a fast - paced, deadline - driven environment.- Demonstrated experience of managing large teams.- Able to work with diverse teams which include product, technology.,
Keyskills :
project managementautomationcost controldeliveryltdhigh growth companiescustomer service orientationsupply chainteam handlingcustomer servicebusiness processfullfinal settlement