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we need for Senior Analyst

4.00 to 9.00 Years   Bangalore   27 Feb, 2023
Merck Ltd
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Work Your Magic with us! Ready to explore, break barriers, and discover more We know you ve got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich people s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.Process Expert - Availability and Capacity ManagementAs part of the IT Service Management department you will support the IT domains regarding the design, modification, implementation and execution of the process. By performing complex process analysis, monitoring, reporting and governance you will support continual improvement activities for the IT Organization . You will have to establish relationships with the IT domains and pro-actively support them for Availability and Capacity Management. Furthermore, you will manage the process performance, indicators and improvement areas. Work closely with IT service owners and other process experts to ensure the smooth running of IT services.Specifically, you will:
    • Support processes the process design and participate internal and external Audit activities.
    • Identifies Incident process key performance indicators (KPIs), establishes KPI baselines and targets and guides process, tools and people to meet the targets.
    • Identify Availability and Capacity Management process improvement opportunities where automation and self-service can increase efficiency and reduce cost.
    • Provides input to IT management for forecasting costs and benefits related to process goals.
    Qualifications:
    • Academic Degree or equivalent and minimum 3 years of experience
    • Outstanding communications skills, able to translate technical diagnosis into business relevant context and articulate business impact to all levels of the organization.
    • Good Understanding of different ITIL processes and their interactions with each other. ITIL v3 foundation or higher certification preferred
    • Exposure to service management and incident management tools
    • Ability to take and give direction, compromise, negotiate and support consensus decisions
    • Demonstrated ability to effectively work with multiple cross-functional teams and bring diverse groups to consensus
    • Ability to write clear documentation and communicate complex information simply and accurately to both technical and non-technical audiences
    • Demonstrated focus on customer support and results-oriented improvement efforts
    • Ability to coach, mentor and support other IT and Service Management professionals
    • Knowledge of process reengineering and/or process improvement methodologies highly desirable
    What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of our diverse team!,

Keyskills :
customer relationsreportingbasisaccountsresearchit service managementkey performance indicatorsmusic makingit managementv3 foundation

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