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We Needs for Procedure Management Associate (Technical Writer)

2.00 to 4.00 Years   Bangalore   13 Apr, 2023
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaTechnical Writing
EmploymentTypeFull-time

Job Description

    As a Technical Writer, your role involves to co-ordinate with multiple stakeholders to extract the inputs required to draft the documents, review with relevant stakeholders and get the sign-off. Also, you have to collaborate with process engineers and customer service teams, subject matter experts to establish the need and terms of terms of procedural changes . You have to serve as the conduit between the customer service, support teams, business units and develop procedures & processes. Job Responsibilities:
    • Establish/Create/maintain procedures for day to day BAU activities within knowledge bank
    • In-depth documentation and timely completion of all process and procedures
    • Conduct gap analysis on any new regulations or changes within any regulations alongside procedures and ensure to update the same in centralized knowledge bank
    • Work closely with the change mgmt. team to incorporate any changes during stead state of the project
    • Record keeping of all the procedure in central repository or knowledge bank and also develop requirements specifications according to standard templates using natural language
    • elicit project or initiative requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
    • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding of all procedural changes.
    Required qualifications, capabilities, and skills:
    • Preference given to candidates with procedure writing exposure
    • Accelerated skills in MS Office, including Excel and Access
    • Strong analytical and time mgmt skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
    • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, leads, and subject matter experts
    Preferred qualifications, capabilites, and skills:
    • Demonstrate organizational skills and ability to handle working within strict timelines
    • High level of professionalism in leading groups and process improvement initiatives
    • Experience in using enterprise-wide requirements definition and mgmt systems and methodologies required
    #ICBCareer,

Keyskills :
salesmanagementmarketingbillingdrivingsubject matter expertsms officeuse casessite visitsgap analysisbusiness unitscustomer service

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