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We Needs for Senior Technical Process Executive

3.00 to 4.00 Years   Bangalore   15 Jun, 2023
Infosys Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Excellent communication skills CEFR :: B2, C1, C2. Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and Wi-Fi trouble shooting. Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity. Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident. Knowledge of Incident Management lifecycle. Aware of current role SLA and Metrics handled. Talents should be based out of Bangalore or Pune. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts is mandatory. Excellent communication skills CEFR :: B2, C1, C2. Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, driver installation, Printer and Wi-Fi trouble shooting. Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity. Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident. Knowledge of Incident Management lifecycle. Aware of current role SLA and Metrics handled. Talents should be based out of Bangalore or Pune. Work from Office is mandatory, No option of hybrid and WFH. 24*7 Shifts is mandatory.,

Keyskills :
customer relationssalesinsurancequalityslacontrol mservice deskremote supportactive directory

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