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Worforce Managment Executive

3.00 to 5.00 Years   Bangalore   05 Apr, 2022
PES HR Services
Job LocationBangalore
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

    Executive workforce managementExp :3 to 5 yrsPositions: 12Role PurposeLeading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI.Do
    1. BAU reports
    Release all daily BAU reports after thorough review. Make sure that all daily reports areReports are released on time and with accuracy by maintaining tracker. Managing a teamwho generates and distribute management reports in accurate and timely manner.Generate both periodic and ad hoc reports as needed. Understand customer problems andProvide appropriate technical solutions. Preparing Month end and Quarter end ppts formanagement reviews,attending regular meetings with the management to note all thelatest updates and cascading the same to team members. Mentoring and coaching theteam members in new technology to improve the skills etc.
    1. Analyze the data
    Interprets data and turns it into meaningful information which canoffer ways to improve a business, thus affecting business decisions.Responsible to gather information from various sources and interpret patterns and trends. Creating dashboards and key trends using analytic tools like Power BI so that users can get the desired views.
    1. Automation
    Responsible to automate all the manual reports to reduce the effort and save time. Regular meetings with the automation team to track the status and target to close all the automation before time.
    1. UAT and enhancement in reports
    Perform UATs when there is any new changes in the dumps or reports are created. Give the UAT comments, document the test results and deviations. Make changes in existing reports during re-org, design new reports based on new requirement,Stakeholder InteractionStakeholder TypeStakeholder IdentificationPurpose of InteractionInternalWMG Units of SMU/ SLPreparing and releasing reports, Key trends and dashboard at SMU and SL levelExecution HubsPreparing and releasing reports, Key trends and dashboard at Execution HubSMU/ SL LeadershipPreparing and releasing reports, Key trends and dashboard at SMU and SL levelIS Team/ QuanturmChanges in the current systems to update the program management systems/ processesGlobal TA TeamLateral Hiring reportsGovernance CouncilReview of 50 commercially worst programs (in terms of customer satisfaction/ delivery) to help them turnaroundExternalIndustry forums, Partners, Key contacts in competitionBest practices, market intelligence, knowledge sharingVendorsAutomation and tool deployment

Keyskills :
power biwfmworkforce adminstrationexcelworkforce managementworkforce management systemworkforce analyticsworkforce planningadvanced excel

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