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Assistant hotel manager

5.00 to 10.00 Years   Chandigarh   19 Dec, 2022
EXPERT SOLUTION POINT
Job LocationChandigarh
EducationNot Mentioned
SalaryRs 9 - 20 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaBack Office OperationsFront Office / Receptionist
EmploymentTypeFull-time

Job Description

    Assistant managers are the right-hand man or woman to the hotel manager. They help manage day-to-day operations by overseeing front desk staff, housekeeping, and other departments within the hotel.Assistant managers may also be responsible for managing guest complaints and resolving issues that guests have with their stay at the hotel. This can include anything from handling customer service issues to dealing with more serious problems like theft or vandalism.Hotel Assistant Manager Job DutiesHotel assistant managers typically have a wide range of responsibilities, which can include:
    • Assigning room locations based on guest preferences and needs, such as requesting a quiet room away from elevators or stairs
    • Performing administrative tasks such as answering phones, greeting guests, and maintaining records
    • Interviewing job candidates to ensure they meet the qualifications for the position
    • Monitoring staff performance to ensure they are meeting standards of quality service and customer satisfaction
    • Conducting audits to ensure that all aspects of the hotel are in compliance with legal requirements
    • Assisting in the development and implementation of budgets for departments within the hotel
    • Overseeing the day-to-day operations of the hotel to ensure smooth operation of all departments
    • Reviewing guest feedback and making recommendations to management regarding any issues or concerns
    • Managing the staff of the hotel, including hiring, training, scheduling, disciplining, and firing employees as needed

Keyskills :
digital marketingrate managementopening hotelshotel management

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