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Customer Care Engineer

4.00 to 5.00 Years   Chandigarh   12 May, 2021
Thermo Fisher Scientific India Pvt Ltd
Job LocationChandigarh
EducationNot Mentioned
SalaryNot Disclosed
IndustryPharma / Biotech
Functional AreaSales / BD,Technical Support / Helpdesk
EmploymentTypeFull-time

Job Description

When you re part of the team at Thermo Fisher Scientific, you ll do important work. Surrounded by collaborative colleagues, you ll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.Location: ChandigarhRole Responsibilities:

  • Attend all Breakdown calls and closure within the assigned service parameters of response time by proper allocation of time to achieve customers satisfaction.
  • Have complete ownership of the service delivery process for the assigned customer base.
  • Providing timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for assigned customer base to justify AMC charges.
  • Achievement of financial objectives as assigned and completion of the cycle of order process.
  • Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
  • Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through ISM and emails to ensure communication flow.
  • Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve proper discipline of operations.
Candidate Requirement:
  • Education / Qualification: Diploma / Graduation in Electronics / Refrigeration engineering.
  • Experience Requirements: 1 4years experience in the field of Laboratory equipment
  • Good Knowledge on maintenance and servicing of Freezers (Troubleshooting breakdowns of refrigerator, ULT freezers, Ultra Freezers, leakage finding, Brazing, Gas charging, Compressor replacement)
  • Basic Knowledge of Repairing/servicing of Centrifuges/Co2Incubator & Biosafety Cabinet
  • Good learning capability.
  • Good communication and efficient working at the customer location.
Apply Now,

Keyskills :
chargingfreezerscontrollerstechnical supportdemosetservice deliverystrategygasamcbrazingbreakdownclosuresparesbasicservicingcalibrationreportingpreventive maintenancemobile

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