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VRM in Bank

1.00 to 6.00 Years   Chandigarh   19 Jan, 2024
Job LocationChandigarh
EducationNot Mentioned
SalaryRs 3.0 - 5 Lakh/Yr
IndustryBFSI
Functional AreaPre-SalesSales / BD
EmploymentTypeFull-time

Job Description

    VIRTUAL RELATIONSHIP MANAGERCTC Offered up to 5-9 LPALocation: MohaliKEY RESPONSIBILITIES:Sales and customer relationship management
    • - Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio
    • - Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management
    • - Call handling as per defined standards
    • - Customer profiling and service
    Customer engagement
    • - Continuous engagement and connect with the portfolio customers with accurate & complete capture of interaction details.
    • Promotion of Digital Banking Platforms
    • - Promotion of digital platforms to ensure easy access to banking transactions and create awareness of technology enabled initiatives for a superior customer experience
    Audit and Service Quality
    • - Ensure all laid down systems and process are followed as stipulated by audit and senior management
    • - Ensure accurate and timely submission of financial transactions and requests.
    • - Achieve quality benchmark defined as per target
    MIS Reporting- Ensure timely submission of customer base review reports- Adherence to set processes for updating customer interactions in CRMFor doubts and queries feel free to contact at hidden_mobileOR SHARE YOUR CV AT hidden_emailRegards,anjalihidden_mobile

Keyskills :
telesalessales processrelationshipvirtualoutbound marketingvrmphone bankingmobile marketingdigital marketingoutbound sales

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