Analyst

Job Description

Job Title Analyst Business Unit India Human Captial Management (HCM) Service Delivery Model (SDM) 9 Workforce Adminstration (WFA) & talent ; 10 Payroll; 11- Benefits Org Level B1 Scope Summary The Analyst is a Subject Matter Expert (SME) within the team and is responsible for processing and auditing transactions in a timely and accurate manner as per the client specific standard operating procedures. The Analyst is responsible for coaching / training of new hires, metrics / reporting and updating SOP s. The Analyst works with the manager to identify issues, opportunities for improvement and recommends / implements solutions. The Analyst should be able to perform complex transactions and provide support to other colleagues in the team. This role may be leveraged across multiple client teams. Responsibilities Acquire process and system knowledge from domain expert (Internal/Client) & be process certified. Participate in role related training programs. Responsible for processing transactions of low to high complexity. Responsible for processing transactions in a timely and accurate manner to ensure service delivery as per client contractual commitments and assigned targets. Responsible for managing work allocation process in consultation with Management. Provide prompt responses to queries from Internal or External stakeholders Resolve process-related queries raised by colleagues Perform quality audit, and provide timely task-related feedback to colleagues Cascade process-related updates to colleagues Identify, share, and support operational improvements & processing challenges. Develop training content and facilitate process-related training Responsible for resolving customer/client issues, including conducting research, analyzing trends, supporting preparation of RCA (Root Cause Analysis) and implementing action plan Responsible for Review/Update Standard Operating Procedures (SOP s) Participate in knowledge transfer for transitioning work from client (internal and external) Ensure timely and accurate service delivery as per client SLA s and adherence to client contractual commitments Actively participate in client (internal and external) /third party calls/ meetings Perform functional testing activities as per business requirements Responsible for process-related reports Responsible for Reporting technical and system related issues to the helpdesk, reviewing process level impact and executing mitigation plan. Follow Data Privacy and Code of Conduct standards Ensure compliance to Time Recording guidelines Adherence to floor policies, team schedule and leave plans Roles & Responsibilities: Competencies Passion for results: Be committed to perform the job to the highest possible standard Display drive to achieve results in the face of hurdles Client Centricity: Ask questions and show keenness to understand client perspective Meet timelines with minimal or no escalation Demonstrate responsiveness to client needs and requests, and understand the customers needs and provide acceptable solutions by bringing contextual nuances in deliverables Effective Communication: Listen intently and ask questions to clarify understanding Understand given data and structure further communication based on the understanding Considers the stakeholder s perspectives & interests in building solutions to the problem/ scenario. Collaborative Working: Work well with colleagues from different parts of the organization. Make changes in own way of working for the benefit of the client, organization and other relevant stakeholders. Problem Solving & Decision Making: Seek and analyze data and information pertaining to the issue at hand Breaks down issues to logical parts; Actively investigates and discusses it Display a sense of urgency in accomplishing goals and takes actions to ensure results. Learning Agility: Demonstrate eagerness to learn on the job Apply learned concepts and skills on the job with a fair degree of independence Records learning and insights from formal and informal events for self-learning Seek necessary help to deliver results in new and ambiguous situations Execution Excellence: Clearly understand work expectations & prioritize critical activities Anticipates operational issues and prepares accordingly Recognize the need to modify processes to achieve process efficiency Education & Skills Bachelor s Degree (preferably Commerce/Accounting) Minimum 18-24 months of relevant work experience Good written & verbal (English) communication skills Working knowledge of computer applications including Excel & Word Work Conditions Flexibility to work 24*7 shift timings Occasional extended work hours to meet business needs Mobility across client teams Willingness to sign a service agreement before every overseas travel / assignment / training Potential Growth Opportunities Next Role Senior Analyst Qualifications:,

Keyskills :
code of conductstandard operating proceduresenvironmental impact assessmentnew hiresdata privacyquality auditproblem solvingservice deliveryfunctional testingprocess efficiencystatements of work sow