skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Apply now - Customer Service Associate (Level 2)

1.00 to 0.00 Years   Chennai   26 Oct, 2022
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BDCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job summary Book Depository are an online book retailer, acquired by Amazon in 2011. We are a leading international book retailer with a unique offer; over 20 million books and free delivery worldwide (with no minimum spend). We ship thousands of books every day from our fulfillment centers in Gloucester, United Kingdom, and Melbourne, Australia, to more than 130 countries across the world -- displaying prices in 37 different local currencies. Our vision is to provide All Books Available to All by improving selection, access and affordability of books. We currently sell on our own Website ( bookdepository.com ) as well as on third party platforms: Abe Books ( abebooks.com ) and 15 Amazon Marketplaces (US, UK, AE, TR, SGT, SE, PL, NL, JP, IT, FR, ES, DE, CA AND AU). As an associate you d be directly handling customer inquiries via email with goals focused on efficiency, quality and customer experience that d change over time. Key Responsibilities: o Handle Customer inquiries via email with a customer centric approach.o Investigate and resolve account-specific issues related to book shipmentso Achieves quality and productivity performance targets. o Communicate issues to appropriate teams as necessary for quick resolution o Report all product and service-related trends to the Customer Care Leaders o Reply to pre-order questions and promotions via email. o Provide guidance through the online ordering process. o Address and resolve post-order questions regarding shipping, billing, and delivery. o Utilize a variety of software programs to resolve customer inquiries. o Other general administrative duties as assigned, Bachelor s degree or equivalent. Fluent in English verbal and written communication. Minimum 1 year evidencing exceptional customer service. Familiarity with Desktop Computing: Windows PC s, Outlook Email, Web Browsers and the Internet. Good comprehension skills -- ability to clearly understand and relate to the issues customers raise. Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response. Effective problem-solving skills. Ability to approach problems logically. Ability to demonstrate learning and decision-making skills. A natural ability to building rapport
    • Fosters a positive team environment and collaboration within the site.
    • Approachable, cooperative, professional, and a team player.
    • Enthusiasm and strong self-motivation to drive results
    • Demonstrates appropriate sense of urgency and adaptability in response to changing business needs
    • Strong analytical skills. Must be able to understand problems that customers are facing, categorize, document, and decide when and to whom to escalate them.

Keyskills :
customer servicesalesinsurancecustomer carecustomer centriccustomer relations

APPLY NOW

Apply now - Customer Service Associate (Level 2) Related Jobs

© 2020 Skillindia All Rights Reserved