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Ar Caller - Freshers

0.00 to 1.00 Years   Chennai   16 Mar, 2024
NTT DATA INFORMATION PROCESSING SERVICES PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    Job descriptionDear Candidates,Greeting from NTT DATA, we are happy to take your profile for a wonderful career with NTT DATA.Job Title:AR CallerExperience:FresherShift:US Shift (Night Shift)Work Location:ChennaiMode of Work:Work from OfficePositions General Duties and TasksIn these roles you will be responsible for:
    • Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
    • Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met.
    • Analyzing medical insurance claims for quality assurance
    • Resolving moderately routine questions following pre-established guidelines
    • Performing routine research on customer inquiries.
    • Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team.
    Requirements for this role include:
    • Ability to work regularly scheduled shifts fromMonday-Friday (8:00PM to 6:00AM).
    • High school diploma
    • Good knowledge in using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
    • 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
    • 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions.

Keyskills :
ar callinginternational voice process

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