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Assistant General Manager

10.00 to 20.00 Years   Chennai   26 Mar, 2024
KINAL GLOBAL CARE PRIVATE LIMITED
Job LocationChennai
EducationNot Mentioned
SalaryRs 12 Lakh/Yr
IndustryHotel / Restaurant
Functional AreaGeneral / Operations ManagementF&B Service
EmploymentTypeFull-time

Job Description

    Role & responsibilities1.Restaurant Operation- (FOH)a. Eye for detail- Perform outlet rounds keeping Safety, Quality, Compliance and guest experience in mind.b. Briefings- Conduct effective briefings to motivate the team and provide valuable informationc. Follow outlet opening & closing procedured. Manage front desk operations if requirede. Manage bar & floor operations if requiredf. Have a proactive approach towards guest needs and wantsg. Handle delivery operations flawlessly and organise the workspaceh. Drives service philosophy on the floori. Visit guest tables and encourage supervisors and managers to do the samej. Learn and operate POS, Reservation application, Communications application, Delivery software and Aggregator platforms.k. Address guest concerns and solve them positively2.Administrationa. Do daily indenting of restaurant suppliesb. Conduct weekly & monthly inventoryc. Evaluate guest feedback daily and update the General Managerd. Evaluate restaurant footfall every week and update the General Managere. Evaluate restaurant sales every week and update the General managerf. Complete financial non-tolerance tasks such as daily sales reconciliation, float management, and miscellaneous Income & cash banking daily or as applicableg. Perform all admin-related end reports which are directly related to the outlets operationsh. Manage and approve all HR-related tasks, like leave requests, rostering, staff accommodation etc.3.Decision Makinga. Take effective decisions while rostering and allocating staffb. Make restaurant services available and not available based on your resourcesc. Plan and make products available or not available in the bar based on circumstancesd. Decide restaurant supplies order and maintain optimum par levelse. Plan and make an action plan for all event executionsf. Make valuable decisions towards guest satisfaction4.Critical Conversationa. Critical conversation with Team- Coaching, Instructions, Arguments, Insubordination, Rejectionsb. Critical conversation with Guest- Inquiries, Request handling, Complaints, Feedback, Denials

Keyskills :
inspectioncustomer experienceevent managementrestaurant managementdesign developmentcompliance managementadaptive reusehotel managementmarketing management

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