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Associate / Assistant

0.00 to 3.00 Years   Chennai   25 Apr, 2022
Hatsun Agro Product Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryAgriculture / Dairy
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Purpose:
    • Responding to customer queries in a timely and accurate way, via phone, email or chat
    • Identifying customer needs and helping customers use specific features
    • Analyzing and reporting product malfunctions
    Principal Accountabilities:
    • Respond to customer queries in a timely and accurate way, via phone, email or chat
    • Identify customer needs and help customers use specific features
    • Update our internal databases with information about technical issues and useful discussions with customers
    • Monitor customer complaints on social media and reach out to provide assistance
    • Share feature requests and effective workarounds with team members
    • Inform customers about new features and functionalities
    • Follow up with customers to ensure their technical issues are resolved
    • Gather customer feedback and share with our Product, Sales and Marketing teams
    • Assist in training junior Customer Support Representatives
    Key Interactions:
    • Interacting with Customers solving cold complaints
    Qualification & Experience:Any DegreeRelevant experience: 1 - 3 YrsSkills:
    • Strong Communication Skills
    • Interpersonal skills
    • Influencing Skill
    • Multi-tasking abilities
    • Patience when handling tough cases
    Additional requirement:
    • Multiple languages Preferred (Hindi / Kannada/ Telugu, Malayalam)
    ,

Keyskills :
social mediacustomer supportcustomer complaintssalesemailreachtelugutrainingfeaturesmarketingreportingdatabasescommunicationBloggingPress ReleasesSocial Media MarketingMedia RelationsTwitterPublicity

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