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Associate - Digital Process, Digital IRIS-DCCS

1.00 to 3.00 Years   Chennai   12 Jul, 2022
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Job summaryThe associate will need to understand different operational techniques to ensure attention to detail. Accuracy of processing is of utmost importance followed by speed. The associate will need to deliver results that meet or exceed expectations and should be able to perform root cause analysis on errors and recommend process improvements to drive process efficiency. The associate should also be a team player and be willing to share his/her knowledge. The associate should be able generate ad-hoc operational reports, carry out tactical communication to stakeholders and ensure timely resolution of tickets. This role will report to the Operations Manager.Key job responsibilitiesGain a thorough understanding of the business and operational areaIdentify, analyze, and resolve repetitive issuesEnsure all process documents are managed and updatedProvide reports and data as requested and support the Team Lead on escalationsProvide inputs to training and help in shaping training content, Comfortable in a fast-paced, multi-tasked, high-energy environmentCreative and analytical problem solver with a passion for operational excellenceA bachelor s degree or higher is requiredExcellent verbal and written communication skills in English with the ability to face external and internal customers in a professional mannerFlexible work scheduleProficiency in computer applicationsFair understanding of project management skills Comfortable in a fast-paced, multi-tasked, high-energy environmentCreative and analytical problem solver with a passion for operational excellenceA bachelor s degree or higher is requiredExcellent verbal and written communication skills in English with the ability to face external and internal customers in a professional mannerFlexible work scheduleProficiency in computer applicationsFair understanding of project management skills

Keyskills :
compatibility testingshapingproject managementenglishroot cause analysistrainingmanagement skills

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