Associate Manager, BRM

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitieStrategy

• Support in Team management ranging from recruitment to appraisals & attrition management.
• Support the Country, Regional and Group Process and Governance teams in minimising disruption to BAU activities.

Processes

• Generating and distributing quality MI and Dashboards
• Manage the generation and delivery of daily / weekly / monthly / quarterly Retail Process, Governance and assurance reports and executive dashboards accurately and timely.
• Produce high quality output in a clear format that highlights actionable data points
• Quality processing and execution of relevant key controls and checks for Retail Banking
• Handle all queries relating to the reports and controls checks.

People and Talent

• Adequate knowledge around advance Excel functionalities and ability to troubleshoot and resolve issues on these tools.
• Develop familiarity with Retail Banking processes and key systems like eBBS/eCDD/Detica /C400/CCMS/RLS/PDW etc.
• Ensuring that the necessary trainings (on-the-job or classroom) are conducted and contribute required job knowledge for team success.

Risk Management

• Ensure adherence to all key controls and checks.
• Ensuring that proper backups are being arranged for critical reports.

Governance

• Compliance with all relevant policies and procedure, guidelines, rules & regulations.
• Proper documentations like EUC, BIA, BCP, BID, Migration Checklists, SLAs, Recharge Documents, DOI, Change Templates etc. needs to be documented appropriately.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Group Retail Banking COO
• Global Head Process, Governance and Assurance
• Regional Client Experience, Process & Governance
• Country Client Experience, Process & Governance
• SBIM
• Legal & Compliance
• Internal Audit
• Human Resources

Other Responsibilities

• Mitigation of risk by providing accurate and timely information necessary to support management.
• Protection of the Bank s reputation. Bank s ability to meet legal and regulatory obligations. Minimizing risk of Bank being used by money launderers.

Our Ideal Candidate

• College graduate / Post Graduate of any business / analytics course.
• Four to five years of experience working in Retail Banking operations, business analysis or project management
• Prior experience in Operational risk management, audit or governance roles in a Retail Bank is preferred.
• Adequate knowledge around advance Excel functionalities including pivot tables, lookups, creating macros including ability to troubleshoot and resolve issues on these tools.
• Excellent written and verbal communication skills
• Ability to prioritize projects, tasks and deliverables and manage dynamic priorities
• Able to work under time pressure and adapt to changing requirements to produce prompt, reliable information to management for decision-making purposes
• Results-driven and accountability-minded

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
operational riskteam managementretail bankingmispivot tablescustomer relationsmanagementretail banking operationsoperational risk managementsalesqualityrisk managementkey systemsstatements of work sow