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BPO Associate Director

10.00 to 12.00 Years   Chennai   01 Nov, 2023
NTT Global Delivery Services Limited
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT Services & Consulting
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    In this role, you will be responsible for:
    • Analyzing operations data and devising data driven action items for delivery excellence
    • Leads improvement initiatives. Reviews structured problems, selects and applies standards and guidelines
    • Lead Six Sigma Strategy in a dedicated capacity for Insurance Services
    • Train resources on Lean and Six Sigma
    • Mentor Lean & Six Sigma projects
    • Lead and drive automation initiatives
    • Has authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team members
    • Devise plans to implement strategies and lead the implementation across teams
    • Drive changes aggressively in support of account level goals as identified by leadership team
    • Drive process management through a structured process based approach that would enable predictable results
    Required Skills for this role include:
    • Certified Six Sigma Master Black Belt
    • 10 years of driving Six Sigma & Lean in BPO/ITES set up
    • Proficiency in Minitab/JMP
    • Strong Data Analytics skill set is required
    • Strong verbal and written communication skills required
    • Experience of operating in an environment that involves solving complex business problem
    • Highly proficiency in MS Excel, MS Vision, Powerpoint and Word
    • Work Timings will be 6 PM to 4 AM IST
    #LIBPOJob Segment: Lean Six Sigma, Six Sigma Black Belt, Six Sigma, Manager, Management,

Keyskills :
financeadvisorycompliancereportingcustomer relationssix sigma black beltsix sigmablack beltdata analyticsprocess managementbehavioral trainingcommunication skillswritten communicationsetleanexcelreviewsbusinessstrategy

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