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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Req ID:109740 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Planning & Scheduling Senior Associate - WFM Position to join our team in Chennai, Tamil N du (IN-TN), India (IN).Required Skills for this role include:Minimum of three years call center experience or a combination of education and experience.Microsoft Excel skills in updating and creating spreadsheets, formulae, tables, formatting, advanced charting, graphics and pivot tables.The ability to understand the companies Service Level Requirements and the conditions that impact Service Levels.Must have a high degree of self-motivation and ability to commit to a high degree of sensitive data.Must have the ability to adapt to changing priorities on short notice and be able to work with a diverse workgroup.Must have strong analytical skills and problem solving experience.The position will real time monitor the representatives call status and assist reps with questions.The position will be responsible for the creation of accurate schedules.The position will collect, validate and complete analysis on operational data to identify trends impacting the overall team performance.The position will create reports to leadership on a regular basis outlining the forecasts and the team s performance to the forecast.The position will assist management with new representatives with floorplan creation as well as assist with desk moves on a regular basis.Working hours from 7:00 am onwards US CST Zone.About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.Job Segment: Consulting, Scheduler, Technology, Administrative ,
Keyskills :
customer relationsinsurancequalitysalesmisstrong analytical skillsit servicesdata servicesservice levelproblem solvingbusiness processplanningschedulingcall center