Case Handling Specialist

Job Description

Come create the technology that helps the world act together Resource expected to be expert in Nokia LTE Radio Products (Flexi BTS, Airscle BTS & iOMS). Able to support tailored technical support requestsStorng knowledge in IP conceptsKnowledge required in Wireshark, Nethawk, Emil, DT log,BTS internal log cpaturingGood hands-on experience in Commissioning, Integration and Troubleshooting of Nokia nodes.BTS log analysisAdvanced Snapshot analysisMAC TTI trace analysisWireshark setup and log collection & IUB InterfaceLog collection in related to KPI troubleshootingKnowledge in LTE & Small cell is advantage.Strong Knowledge in Vo LTE / VI LTEStrong Knowledge in Small cell/ FZC.Commissioning for eNodeB with different configurations.RF Sharing with different configurations.Emil, BTSlog,Snapshot,MACTTI, Trace analysisStrong knowledge on Various call flow & LTE Interface protocols.Knowledge on KPI issues like Throughput, Call set up, etc.SW verification testing in LTE domain.Should be open to work in night shifts (24/7 support)End to end Performance, feature, functionality and automation Lab testing of LTE network.Testing and analyzing the LTE network issues and working on new features as per the 3GPP releases using different tools.Strong knowledge of LTE network according to 3GPP specification.Good knowledge on LTE call flows and proceduresEngineer should be ready to provide emergency support during out of office hours.Should be a team player with willingness to deliver trainings and coach/guide colleagues as needed.Engineer will be expected work on cases assigned by the customer and will be responsible for the entire life history of the case which includes follow up with customer, TSE and R&D.Knowledge on NCT tool will be an added advantage.Should provide advanced system level technical support.Engineer should be ready to work on customer specific time zones and business days.Engineer should have excellent communications skills and should be able to handle conference bridges as and when needed.Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team youll be part of As Customer Support Engineer in CSC :Acts as first point of contact for customer, receives and validates the caseProvides workaround or solves the case through Knowledge Re-UseSupports implementation of preventive proposalsDispatches the case to TSCManages customer communication on case level through the case lifecycle, supports Care Program Manager with case communicationOur Business Group is a leader in wireless mobility networks and associated services. With more than 3.500 patent families essential for 5G we have a strong 5G portfolio and are a front runner in open and virtualized radio access networks (O-RAN and vRAN).What you will learn and contribute to As Emergency Support Engineer (ESE), typically located in CSC :Works on EMC Front End in CSCReceives the EME case, assess severity and collects information and symptoms needed for technical analyses and activating emergency engineer on duty rotaLeads the e2e restoration activitiesReports the incident progress throughout the case lifecycleEnsures the EME case data and reporting qualityAre you passionate about solving problems As part of our team, you will:Your skills and experience You have:
It would be nice if you also had:Requirements:24X7 supportWilling to walk extra mile based on the requirementFlexible to support in US time zonesCase Handling and EME supportStrong LTE Technical knowledge What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
• One of the World s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
call flowlog analysisfront end