Clinical Care Co-ordinator

Job Description

1. DAY DUTY

• Receiving a handover for their area and discussing incidents if any or any issues from the night staff including CCC on call and night duty doctor
• Attending the morning huddle meet with representatives from other departments
• Meeting all the patients including handle with care patients in their assigned area to address concerns if any and update the handle with care list.
• Coordinating with junior doctor and the senior consultants for all patients ensuring that patients are seen by the concerned units and referral doctors timely
• Conducting the Interdisciplinary Team Rounds as required with the team members.
• Ensuring that file documentation meets clinical, medico legal, and other necessary requirements.
• Resolving any conflict between patients and the staff if any
• Escalating issues as and when required to the concerned department and ensure intradepartmental coordination
• Ensure patient satisfaction through regular interaction and resolution of complaints arising with information to medical administration and HODs.
• Identifying potential risk patients, escalating to senior team members as per protocol and handle concerns appropriately
• Ensure completion of medical records prior to sending to medical records department after auditing and filling up of the closed medical record tool
• Conducting JMS training on relevant general topics in a regular manner
• Ensure the fall protocol is followed in case of patient falls
• Review and scrutinize deaths during duty and ensure complete documentation in the medical records of death cases
• ICU bed management as required
• To check the crash cart daily and ensure that the list is complete
• Monitor to ensure patient and staff safety in the assigned areas
• Give relevant and complete hand over to the night duty doctor in assigned area and to the on call/night CCC to provide continuity of care
• Admissions: To go and see every new admission case to pursue all admissions orders written by consultant on admission requisition, inform staff nurse about investigations and treatment, ensure that the ward secretary pages for the correct Junior Medical staff
• Ensure completion of the history and physical examination within expected timelines
• If blood is to be arranged to inform Blood bank before 4:30 pm.
• Follow up the MLC cases
• SOS Calls: To attend SOS calls on the floor and write notes accordingly.
• Attend all Code blue / Code Orange / Code White immediately and ensure the drill is followed with appropriate documentation
• Discharge: Coordinate timely preparation of discharge and death summaries, correct and sign any discharge summary for registrars if the concerned doctor is not available for half an hour.
• To attend the composite team meetings.
• To collect blood samples for blood bank if there is more than half an hour s delay on the part of the concerned Registrar/ Residents
• To start IV lines for the patients if there is more than half an hour s delay on the part of the concerned Registrars/ Residents
• Handing over to be given on the ward register as per existing format.
• To take rounds of patients of all visiting consultants and to interact with the consultants to ensure continuity of patient care
• Routine patient care: Keep track of patients going to or coming back from OT / Procedure areas / investigations like MRI, CT, Endoscopy, Bronchoscopy etc, patients on blood transfusion, patients with deranged critical blood investigations, tracking of critical lab results with appropriate interventions

1. NIGHT DUTY

• Receiving hand over from all the CCC S in the respective areas
• Taking rounds of all the handle with care and potential risk patients.
• Risk mitigation by resolving the conflicts and the issues raised during the night and report incidents
• Review and scrutinize deaths during duty and ensure complete documentation in the medical records of death cases
• Ensure the fall protocol is followed in case of patient falls
• Taking rounds of triage at 8.00 am and 8.00 PM and sending SMS to the senior management.
• ICU bed management as required by coordinating with nursing services and operations
• Follow up the MLC cases admitted during the night and escalate matters if required.
• Follow all night billing patients ensuring completion of discharge summaries
• Meeting the night staff in various areas and attending the meeting along with the night manager at 12 midnight.
• Ensure the availability of medical staff in various areas and inform the concerned HOD as and when required if issues arise.
• In case of any medical or non- medical issues /complication night CCC will escalate the matter to the senior management.
• Any security threat will be informed to the CSO followed by information to the senior management.
• Giving complete hand over to the concerned areas CCC before going off duty

Keyskills :
environmental impact assessmentcode blueblood bankbed managementmedical recordsblood transfusionmessaging platformspatient satisfactionsummarizing informationmedical administration