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CM Engineer RAN

6.00 to 7.00 Years   Chennai   30 Nov, 2020
Nokia Solutions and Networks India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

About Nokia (The below company introduction text should not be edited; remove this observation once having finalized the job description)At Nokia we create the technology to connect the world. Developing and delivering the industrys only end-to-end portfolio of network equipment, software, services and licensing that is available globally. Through our research teams, including the world-renowned Nokia Bell Labs, Nokia is leading the world to adopt end-to-end 5G networks that are faster, more secure and capable of revolutionizing lives, economies and societies. Nokia adheres to the highest ethical business standards as we create technology with social purpose, quality and integrity. A truly global company, we are 160 nationalities working in more than 100 countries.About Global Services(The below business group introduction text should not be edited; remove this observation once having finalized the job description)The Global Services business group deploys, supports and operates communication service providers (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. Nokia is also leading new growth areas including network cognitive services and analytics, public sector networks, energy and transport markets and our Worldwide IoT Network Grid (WING) which provides seamless connectivity across geographical borders and technologies.Job Description(Enter here your specific job description content, also use the job description catalogue accessible by copy-pasting the following URL in your browser: http://nok.it/JDLibrary

  • To be involved in daily Shift operations and extend support towards customer project.
  • Takes end-to-end responsibility for troubleshooting and corrective maintenance of Network, ensuring trouble tickets are actively managed until resolution.
  • Meet project specific SLA & OLA requirements.
Responsibility
  • Implement Configuration changes in RAN/BSS elements (Nokia/Huawei nodes)
  • Prepare & provision XML plans through NetAct CM Editor.
  • Rehoming / Recommissioning / Hardware / software parameter changes.
  • Provide Level-2 Support in Radio Fault Management
  • Fault Localization/Correction/Verification* resolution from remote delivery Centre
  • Coordinate with Internal/External Customer/Operations team, in addressing & resolving Network outages.
  • Extend support to L1 engineers wherever required for advance troubleshooting
  • Perform preventive/planned maintenance activities and ensure outages are minimized and activities are carried out/rolled back within maintenance window
  • Adhere to standard procedures & processes (GDC India Fault Management Process or Customer processes as applicable)
2G/3G/ LTE/5G NokiaJob Responsibilities & Competencies
  • Good Communication skills (verbal & written)
  • GSM / WCDMA Architecture & hands on experience in FM troubleshooting/remote support
  • Nokia RAN elements (BSC/RNC/BTS/WBTS/MRBTS/mcRNC/SRAN/MORAN)
  • OSS - NetAct
Qualifications
  • 6+ years of customer technical support role for Nokia RAN (2G/3G/LTE) products.
  • Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
  • Ability to learn new technologies quickly.
  • Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, conference calls, in-person.)
  • Excellent in English writing and speaking
  • Ability to work independently with little direct supervision and as a part of a team.
  • Outstanding analytical and organizational abilities.
  • Ability to remain calm, composed and articulate when dealing with tough customer situations.
(Nokia Closing text below should not be edited, nor should additional content be entered after it; remove this observation once having finalized the job description)Imagine creating technology that has the potential to change the world. Working with us, you will have a positive impact on people s lives and help to overcome some of the world s most pressing challenges. We act inclusively and respect the uniqueness of people. At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. Nokia culture welcomes people as their true selves. Come create the technology to connect the world.,

Keyskills :
configuration managementnetagileantpublic sectorenglish writingglobal servicescustomer servicefault managementequipment supplytechnical supportservice providerscommunication skills

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