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Collection Associate

2.00 to 3.00 Years   Chennai   28 Nov, 2020
Sutherland Global Services Inc
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Job ID/TitleCollection AssociateJob CategoryCollectionsCityChennaiStateTamil NaduWork LocationShriram Gatewayhide-job:20005995_enhttps://sutherland.taleo.net/careersection/2/jobdetail.ftl job=20005995&lang=enINJob DescriptionSutherland is seeking an attentive and goal-oriented person to join us as Consultant Collections. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to:Be the Point of Contact: Educate the customer regarding their payment and negotiate an approximate payment date where it will be completed. Negotiate a payment date of the customer s debt. Be r esponsible to Manage inbound and outbound calls to recover from applicable/assigned accounts/costumer. Process correspondence.Define Sutherland Reputation: Maintain the best customer experience possible achieving the collection goals. Deliver an experience to every customer meeting CreditShop s service standards.Consistently Deliver: Achieve all agreed KPI s. Work pro-actively to ensure potential issues are escalated appropriately .QualificationsOur most successful candidates will have:

  • English proficiency language skills (maintain an English conversation, be able to read and write in English)
  • Negotiation Skills
  • Collection Skills
  • Able to work positively in a fast-paced, changing environment.
  • Ability to multitask and have excellent organizational skills.
  • Building rapport, be able to show empathy
  • Effective Communication skills
  • Working knowledge of PC Environment
  • Comfort and familiarity with desk top tools
  • High School Diploma is required (Bachelor s degree is a plus)
  • Experience working in a customer-centric environment is a plus
  • Experience working in finances related field is a plus
  • Experience working in collections is a plus
,

Keyskills :
misdeliveryenvironmentfinancelanguage skillscustomer experiencekpienglishoutboundconsultingcollectionscommunicationLanguage DelaysMotor Speech DisordersLinguistic Validation

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