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Community Manager, Disputes

2.00 to 4.00 Years   Chennai   11 Feb, 2021
Poshmark
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedia / Dotcom / Entertainment
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Poshmark is the largest community marketplace for fashion where anyone can buy, sell and share their personal style. With millions of shoppers and seller stylists, Poshmark brings together a vibrant community every day to express themselves and share their love of fashion.Responsible for communicating department goals, driving innovation while coaching and developing new leaders on the team. Our goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience.The ideal Community Manager, Disputes

  • Understands empathy is the key to helping others
  • Is able to coach and guide the team even on the fly
  • Exhibits emotional intelligence
  • Showcases endless patience and contagious positive energy
  • Leads the team by example
This role will be based out of Chennai, India. Candidates must be able to work a 11:30 AM - 8:00 PM Tuesday - Saturday schedule.Responsibilities
  • Coach and develop up to 2 Team Leads into Associate Community Managers
  • Monitor and cultivate team morale
  • Communicate daily and weekly department goals to drive team and individual performance
  • Determine quarterly initiatives for department in partnership with Directors
  • Analyze data to contribute to strategic plan for team to meet and exceed KPI and SLA goals
  • Identify trends and propose product suggestions and improvements
  • Propose internal process changes for improved user experience
  • Collaborate with other departments in regards to product and process improvements
  • Manage and lead team with emotional intelligence
  • Collaborate with other leaders in regards to department performance
  • Interview and screen potential candidates
6-Month Accomplishments
  • Independently handle Disputes queue and escalated cases with efficiency and accuracy - guide team with queue related issues
  • Have thorough understanding of key business metrics and is able to effectively communicate goals to the team
  • Collaborate with other leadership teams to improve department performance
  • Determine quarterly initiatives for department in partnership with Directors
12+ Month Accomplishments:
  • Exhibit mentorship skills - coach and develop Team Leads to step into next level of leadership
  • Share specific strategic plans around goals to support teams success
Requirements
  • 6+ years of experience in customer service role and 2+years as Manager handling a team of 10-15 people
  • Enthusiastic about community, customer service, and spreading love and kindness
  • Endless patience and a positive attitude with the ability to turn a negative into a positive
  • Competitive by nature; thrives off the success of a team
  • Believes that helping users is crucial to the growth and success of the company
  • Strong computer and typing skills
  • Exceptional written communication skills with keen attention to detail
About Us:Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and fun. Its community of more than 70 million registered users across the U.S. and Canada is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com , and for company news and announcements, please visit investors.poshmark.com . You can also find Poshmark on Instagram , Facebook , Twitter , Pinterest, and YouTube .Why Poshmark At Poshmark, we re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.We built Poshmark around four core values:1) Focus On People to create empowered communities that drive success;2) Together We Grow to support each other to strive for our dreams;3) Lead With Love to foster genuine connections built upon a foundation of respect; and4) Embrace Your Weirdness to accept and empower one another on their own unique journey.We re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.Here s what we ll set you up with:
  • A team that is invested in your career growth and development
  • Competitive salary
  • Company sponsored insurance
  • Smartphone reimbursement
  • Work alongside world-class talent
  • Flexible vacation / paid time off policy
  • Parental leave
  • Healthy and exciting catered lunches, snacks and beverages offered daily
  • Personal style encouraged (or not, whatever you re in to)
  • Fun company happy hours, parties, and offsite events
Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.,

Keyskills :
salesphotographic memorycustomer satisfactionnetworkingwritten communicationmarketingslacustomer servicecontent managementsocial shoppingsocial mediakpicommunication skills

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