CSII GIF Software Support Engineer III

Job Description

CSII Operations Support Software Support Engineer About UsWith yearly revenue of $524 bn, Walmart employs approximately 2.2 million associates worldwide. We innovate to deliver a simple and seamless experience for our customers. Our tech talent solves the biggest and most complex problems. They drive digital transformation where data and analytics are enabling us to better serve our customers and create a digital relationship with them. As our customers evolve and adapt, we are taking it a few notches further here. We re changing what customers can expect from the experience of shopping, from physical stores, to mobile, social and even online forums; we re not just ready for the future of shopping, we re creating it. Walmart Global Tech India is the cutting-edge technology arm of Walmart that helps to operate our stores across the world. If you re thinking scale , think bigger and don t stop there. At Walmart Global Tech India, we don t just innovate, we enable transformations across stores and different channels for the Walmart experience. Take a regular day at Walmart Global Tech and match that with 265 million customers transactions a week, 11,500 stores under 56 banners in 27 countries, and eCommerce websites in 10 countries. That s Walmart Global Tech for you.Our Team:CSII Team is responsible for operations, Stability and reliability of highly optimized supply chain suite of products to manage entire gamut of supply chain lifecycle for our retail and ecommerce lines of business. With our rapidly increasing footfalls in stores and exponential growth in online orders; this all has to be done to scale millions of owned and marketplace SKU s complete inbound and outbound fulfilment lifecycles.Team s mission - Enable customers to receive their orders when and where they want in an innovative and cost effective way for Walmart derives from Walmart s mission statement - Save Money. Live Better complementing our organization s philosophy to deliver low prices every day, on everything.How we achieve this, comes down to the team of Operation specialist and smartest technologists from India focused on the entire suite of supply chain management products for the Walmart Supply Chain at a massive scale. From forecasting & replenishing inventory for millions of items worth billions of dollars, sourcing of millions of orders, to route optimization & last mile delivery to Warehouse Management Systems to most advanced grocery & order management systems & Item and inventory Systems. Operations team will minimize any disturbance to Supply chain operations by proactively identifying and remediate potential cause resulting in minimum to zero system downtime.With over 4,000 associates in Silicon Valley, San Diego, Portland, Brazil, United Kingdom and India, we re bringing together some of the best professionals from around the world. If you re inspired by the opportunity to solve complex problems at scale and make a difference for our customers and members, join us.Your Responsibility:1. Independently own and address and resolve applications issues, provide updates and perform root cause analysis.2. Plan, execute and implement applications and configuration change procedures3. Supervise all alerts related to application and system procedures and provide services proactively.4. Maintain good professional relationships with counterparts of engineering, Platform support and end Users etc.5. Gain and maintain expertise in flow of application process and systems related to domain6. Flexibility - responsibilities may require occasional evening and weekend work7. Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical)8. Install and prepare tools required for proper functioning of applications on regular basis.9. Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.10. Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.11. Follow standards and best practises to bring operational efficiencies, stability and availability of the system.12. Comprehend various metrics on operational dashboards and reports and take corrective actionsYour Qualifications:1. An Engineering Degree - B.E/B.Tech/MS/PhD in any stream Computer Science preferred.2. 4-8 + years of relevant experience with the following skills3. knowledge of operating systems, Databases, application stacks and network systems4. Previous experience dealing with support cases or requests via e-mail, telephone and in person5. Basic systems ,software engineering and Architecture knowledge6. Ability to code/Script in one of the languages (C#, Python and Java) and working knowledge of SQL and Databases7. Basic knowledge and understanding in emerging technologies of Cloud, Distributed computing and big data8. Worked on monitoring and alerting toolsOur Ideal CandidateOur ideal candidate is an energetic, self-motivated individual focused on solving customer problems. He/She is a responsive team player who can proactively contribute for building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills1. Exceptional verbal and written communication skills2. Listening ability and patience3. Critical thinking, complex Problem Solve and Troubleshoot4. Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and5. Able to work independently or as part of a team.6. Ability to explain complex ideas to those with limited IT and systems knowledge7. Demonstrate ability to independently learn technologies and process thru continuous learning8. Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary,Key Technology Skills:Skill set 1 : Item & Inventory - Support / Technical Operations (JAVA)Core Skills : JAVA,J2EE, Scripting (Shell/Python)DataBase: NoSQl-Cassandra / MS SQLMessaging and communication: Kafka/RESTfulApplication Monitoring and Alerting : Splunk and DynatraceTools : Cassandra Manages Services/Cloud management systems/solr cloudVisualization/KPI tools : Medusa/ Kibana/GrafanaArchitecture: MicroservicesWalmart Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity, unique styles, experiences, identities, ideas and opinions while being inclusive of all people.,

Keyskills :
customer relationssupply chain managementsqltroubleshootinginteractive creative directionsupply chain operationssupply chainwarehouse management systemssql servertechnical supportroot cause