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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | Sales / BD |
EmploymentType | Full-time |
Listening to recorded calls to monitor the quality of each CSR/agent in the call centerListening of the CSR/agent calls and Complete the Audits according to the Merits of the callEnsuring accurate and timely completion of the Call Audits to meet the client SLAsOrganizing and completing tasks according to assigned priorities.Provide written documentation of each call monitored to be included as part of the overall CSR/agents scorecard.Being an active member of the team by providing ideas for improvement in processes.,
Keyskills :
salescustomer serviceretailtargetbillingcompletiondocumentationStimulationWorkoverTubingWell InterventionWell TestingHPHTFluidsWell Control