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| Job Location | Chennai,India |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hospitals / Healthcare / Diagnostics |
| Functional Area | Healthcare |
| EmploymentType | Full-time |
Major Responsibilities:Ensure instrument analytical turnaround time (uptime/repair/maintenance) Conduct customer business review (KPI reviews)Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)Identify customer training requirements and deliver customer trainingCoach customers and share knowledge (education)Identify and resolve customer pain points (troubleshooting)Replenish and control customer inventoryBuild image and brand in eyes of customerSell or reinforce Abbotts total solution value offeringCollect and transmit VOC (Voice of Customer)Contact distributor for certain business opportunityManage VPT process for new instrument opportunity (Value Expansion).Renewals of most of the assigned accounts (adhering to standard renewals procedures)Menu expansion (utilization of existing products new product launches)Service salesProduct promotionForecast and Order managementIdentify/open door for opportunity to expand offering into other departments (prospecting, not doing)Spare parts managementNew assay applicationsPrice managementService salesMenu expansionLifecycle management of productService cost managementContract Life Cycle and ComplianceNPS responsibility (incl. hot sheets)Management of inter-client relationshipsAssay availability and performanceInstrument installation & commissioningLevel 1 service/fixes & Level 1 TSBs - hardware & software upgradesManage customer maintenanceProactive monitoring and communication via AbbottLinkEscalation & supportCMS Next tickets (opening & closing)A force use and maintenance (CRM
Keyskills :
Order Managementcontract life cycleInventoryForecastinstrument installationSalesservice cost managementEscalationTroubleshootingsoftware upgradesmaintenancecommunicationHardwareCRMproduct promotion