Customer Service Advisor

Job Description

Purpose statement: The Customer Care Specialist provides professional customer service to IDT customers with regards to pricing and order inquiries and actively promotes IDT products and supports field sales through various initiatives by phone and email. Essential Functions:
• Fields customer inquiries leading up to and after order placement to provide a positive customer experience.
• Answers all customer inquiries received by phone, email and chat in a timely and thorough manner.
• Utilizes sales and manufacturing databases for all IDT sales entities to provide informed order and shipment status updates.
• Provides price quotes and/or account information upon request to ensure customers are able to make informed decisions regarding their purchase.
• Reviews orders to screen for most common issues and clarifies any missing/unclear information.
• Provides administrative support for IDT s sales team.
• Resolves complaints by determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting resolution to the customer s satisfaction.
• Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
• Be aware of the quality policy and contribute to achieving quality goals by following all related procedures and work instructions.
• Maintains and further develops business partnerships with major customers, and when applicable with strategic problem solving.
• Communicates with sales personnel on customer-related business.
• Educates and provides customers with current product sales information.
• Provide training to sales personnel when new products are released or requested.
• Demonstrates behavior consistent with the Integrated DNA Technologies Core Values.
• Solve problems by interacting with the customer about that occur in using the product.
• Performs other duties as assigned.Education:
• Minimum diploma in Biotechnology/Life Sciences.
Professional Experience:
• Excellent computer skills that include Microsoft Office applications and proficiency in typing required.
Other Job Qualifications
• Knowledge of customer service fundamentals.
• Ability to manage multiple priorities and solve problems using critical thinking skills, with a sense of urgency.
• Ability to follow through on customer commitments despite time pressures and obstacles
• Ability to effectively communicate, both orally and in writing, to customers and colleagues.
• Ability to work independently or collaboratively in a group.
• Ability to establish clear and specific goals, expectations and priorities for own work.
• Ability to continuously look for ways to improve the efficiency or quality of the final product or customer experience.
• Ability to approach a complex task or problem by breaking it down into its component parts and consider each part in detail.
• Ability to adjust to change in quick paced environment.
• Skill to deliver information effectively in a variety of settings including one-on-one, team setting, and presentations
• Skill to consider risks and consequences of action and/or decisions.
• Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
• Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers.
• Adaptability to accepting responsibility for the direction, control or planning of an activity.
. , , , , , . .When you join us, you ll also be joining Danaher s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you ve ever wondered what s within you, there s no better time to find out.,

Keyskills :
customer servicebillingsalesaccountssellingdanaher business systemcontinuous improvement facilitationfield salesprice quotesmusic makingcustomer care