Customer Success Executive

1.00 to 6.00 Years Chennai 21 Dec, 2022

Job Location	Chennai
Education	Not Mentioned
Salary	Rs 4.0 - 6 Lakh/Yr
Industry	IT - Software
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

Fully manage product implementations and customer onboarding
Conduct regular product and project implementation reviews with customer team
Up sell and cross sellclient services and additional product features Documentation of client processes and mapping to client functionality
Training of new and existing customer user groups
Maintain customer new request pipeline and provide ETA for delivery
Managing metrics on Project Delivery, Client Adoption & Engagement
Identifying and scoping opportunities for deeper engagement - integrations, value added services and enhancements
Mining the account for more opportunities other plants & business units, new functionalities and new technology applications
Billing and Collection follow up
Develop user manuals for product functionality Provide pre-sales support for new prospect demos
Identifying and managing enterprise-level integration of Operations Technology (Internet of Things, PLC, SCADA, DCS, MES etc.) and Information Technology
Championing solutions in the emerging technology arena
Overseeing the client service delivery and managing the client engagement and relationship
May involve travel to Customer Locations for extended periods of time, on need basis

Keyskills :
plccollectionbillingscadacustomer service operationsclient onboardingmesdcsnew technology application

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Customer Success Executive

Job Description

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