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Customer Support Representative

5.00 to 10.00 Years   Chennai   14 Mar, 2023
CSS Corp Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Job title: Customer Support Representative Work Location: Chennai Experience: 0-10 years Qualification: Any graduate/Non-graduate with experience
    • Handle Level 1 support (Calls, Emails & Chat) from International customers which includes Technical Support, Customer Support and Product Queries.
    • Technical Support includes queries related to consumer products and resolving the issues related to these devices.
    • Customer Support includes queries related to warranty and RMA Status.
    • These voice calls should be handled with a service level of above 80% and 100% for email cases respectively as defined in the Standard Operating Procedure.
    • Any call or email that requires next level attention or assistance should be escalated appropriately to the SME via CRM.
    • Excellent Verbal & Written Communication skills
    • Flexible to work in Night shifts.
    Required Skills:
    • Basics on Windows OS (internet/ BSOD/peripherals setup/practicality on system drivers/ understanding of 3rd party application issues/common errors)
    • Added advantage if familiar with Mac, Linux and Virtualization concept (VMware/virtual box)
    • Logical thinking, problem-solving skills; Practical approach on troubleshooting and understanding a reported issue.
    Key Competencies:
    • Strength in communication, teamwork, processes and customer orientated
    ,

Keyskills :
salescustomer servicecustomer relationscustomer support

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