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CXQO Associate

0.00 to 2.00 Years   Chennai   30 May, 2022
Amazon
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job summaryHow often have you had an opportunity to be an early member of a team that is tasked with solving a huge customer need through disruptive, innovative technology, reinventing an industry Amazon Go is a new kind of store with no lines and no checkout, you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Check it out at amazon.com/go.CXQO Machine Learning Data Operations associates support the backend operation of Amazon Go Stores.Important Note: This is a permanent work from home role Its mandate for you to have an Internet connection with LAN with a running speed of 40 MBPS Its mandate to have workspace in a secure location away from windows and visibility to others for work from home role Its mandate to be based out of Chennai to onboard you for this VCC (Virtual Contact Center) role.Key job responsibilitiesJob Duties and Responsibilities: Perform data collection tasks related to an Amazon device, application, or service. Execute tasks assigned to you daily by adhering to Standard Operating Procedures (SOPs) and predefined guidelines. Participate in process improvement to increase the quality, efficiency, and accuracy of your teams processes. Partner with your team manager when your work is delayed or blocked due to technical issues. Report issues with tools and software to the development team when necessary. Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.What We Offer Attractive and competitive salary Opportunity to work in a world class organization Benefits package, (You must meet ALL these qualifications to be eligible for the position listed) Bachelors degree. 0 to 2 years of experience in a contact center or equivalent. Ability to work any shift including: nights, weekends and holidays. Comfortable working in an ambiguous and fast paced environment. Must be able to work virtually in a work from home environment. High attention to detail. (These are helpful to possess to be selected for the position listed) Proven record of delivery of performance metrics in an Operations environment Practical knowledge of data processing needs and trade-offs Experience working in virtual environments Experience with root cause analysis Experience driving process improvement initiatives and/or Lean/6 Sigma training

Keyskills :
process improvement initiativesstandard operating proceduresprocess improvement

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