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| Job Location | Chennai |
| Education | Not Mentioned |
| Salary | Rs 2.5 Lakh/Yr |
| Industry | IT - Software |
| Functional Area | Network / System Administration |
| EmploymentType | Full-time |
Experience in One Identity Manager V7 or V8 is preferredShould have hands on experience in Job Queue, Data importer, Object Browser, Manager, Designer, Synchronization Editor.Should have good knowledge about 1IM Components & its workflowHave good knowledge about Business role, IT shop concept and DB table information.Should be a good team player to work on a competitive enviornmentShould know the basics of SQL.Ability to perform Root Cause Analysis and suggest solutions to avoid errorsGood Communication skills as the role requires customer interaction.Willingness to work in Night ShiftsWillingness to relocate to Chennai, Coimbatore, CochinAs a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents ,
Keyskills :
technical subject matterbusiness meetingsroot cause analysisvendor coordinationroot causecorrective actionstrend analysisservice improvementsubject matter expertise