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Job Location | Chennai |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Internet / E-Commerce |
Functional Area | Sales / BD,SBU Head / CEO / Director |
EmploymentType | Full-time |
Mattermost is the industry s leading open-source enterprise-grade messaging platform. Customers including Intel, Ubisoft, Samsung, Cigna, BNP, European Commission, Social Security Administration, and Affirm use Mattermost to enable their teams to collaborate securely and privately anywhere. Many of the world s leading privacy-conscious enterprises like The US Department of Defense work better by connecting people, tools, and automation to increase developer collaboration using Mattermost. Our private cloud messaging platform offers secure, configurable, highly scalable messaging using web, mobile, and desktop applications and provides deep integrations with hundreds of SaaS and on-premises tools and applications.We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope youll learn more about working at Mattermost and apply!We are seeking a Director of Customer Experience who will be responsible for orchestrating the activities of the customer support, customer education, professional services and customer success teams (i.e. Customer Success Organization ) to develop, deploy and enhance the best practices, procedures, metrics, reporting and tools necessary to deliver the ideal customer experience and quality at scale.Responsibilities:
Keyskills :
business systemscustomer supportprivate cloudproblem solvingsocial securitycustomer escalation managementcustomer journey mappinguse cases