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Engr II-Tech Support

3.00 to 5.00 Years   Chennai   06 Aug, 2021
Verizon Data Services India PvtLtd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Identifying, diagnosing, and resolving the issues in computer hardware and software in a system such as laptops and PCs.
  • Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end-user systems.
  • Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptops.Providing one on one assistance to the end-user regarding the technical flaw, either by phone, mails, or in-person.
  • Resolving network-related issues like local area connection problems, network access, mails, internet, etc.
  • Reducing the operational efforts by implementing scripts/automation as needed.
  • Coordinating with the third-party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same.
  • Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
  • Developing strategies, assisting with designs and applications, software testing, development, and up-gradation with level two support for preventing a technical breakdown in future.
  • Monitoring and analyzing the performance of an upgraded system, keeping track of its performance, reliability, risks, and benefits.
  • Providing assistance to network technicians for creating user end informative materials like brochures and leaflets, updating themselves on the latest IP policies, and other technical control.
What we re looking for.You will need to have:
  • Bachelor s degree or one or more years of work experience.
  • Professional experience in IT Infrastructure support.
  • Experience in Operating System / Application installation / Configuration/troubleshooting skills.
  • Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices.
  • Experience in Citrix Infrastructure / Configuration / Troubleshooting skills.
  • Knowledge on the process and procedures within-group and should have knowledgeof the group s best practices/ standards to be adopted by the team.
  • Ability to work with different stakeholders in the organization
  • Demonstrated ability to provide support on Chat / Call.
  • Willingness to work in a 24/7 schedule, including shift work (rotating shifts) as necessary.
  • Experience in Service Now Tool reporting and usage.
  • Knowledge of PowerShell or Python.
Even better if you have:
  • A degree.
  • Three or more years of relevant work experience.
  • Excellent Team Player with good communication skills both Verbal and Written.
  • Ability to understand requirement documentation and convert it into deliverables.
  • Knowledge of Cloud Architecture and Certification.
  • ITIL Foundation / Intermediate Certification.
  • CCNA Certification.
  • Negotiation skills, Time Management, Meet the expectation of Stakeholders, Multi-Tasking, Troubleshooting skills, Analytical Skills, Problem Solving.
,

Keyskills :
local area networkadobe creative suitenetwork interface cardsit supportdesktop supporttime managementsoftware testingcomputer hardware

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