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Fault Management Expert

3.00 to 6.00 Years   Chennai   08 Nov, 2021
Nokia Solutions and Networks India Pvt Ltd
Job LocationChennai
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Come create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.The team you ll be part ofAs Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.What you will learn and contribute to

    • Operation of IOC, IMPACT and relevant tools used in AQ MS operation
    • Level-2 level Trouble ticket/CR handling within SLA/OLA
    • Customer Issue handling and troubleshooting based on traces (tcpdump)
    • MOP preparation for the activities and new learnings against Care recommendation and Emergency
    • Prepare, implement and verify the configuration and integration of a Node / system
    • Emergency Handling and chronology preparation post incident
    • Coordinating with care team for handling resolved cases
    • Interfacing with other Technical Teams like Cloud/VNF Care
    • Troubleshooting and Configuration management for multi-vendor node like Ericsson/Nokia IMS
    Your skills and experience
    • knowledge about IOT Ops.
    • Understanding E2E customer requirement and works towards achieving 100% output with good quality
    • Guiding team members to execute complex & critical configuration changes.
    • Undertaking technical and On-Job training for fellow team members as per requirement.
    • Responsible for preparation & implementation of shift roster for team.
    • Tracking of issues related to tools and timely escalation as per pre-defined matrix
    • Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers.
What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people. Nokia s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.Additional Information,

Keyskills :
service providerstechnology leadershipconfiguration managementiote2eimsioccarecloudcolormobileoutputofferstrainingsoftwareequalityreligionbloombergmentoringmanagement

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